Safe and compassionate care is the foundation of all services at the Royal Hobart Hospital.
Ways we achieve this include:
- Participating in the hospital accreditation processes of the Australian Council on Healthcare Standards.
- Connecting with the community and listening to commendations and suggestions.
- Measuring the care provided and comparing this information to other like hospitals around Australia.
- Learning from when things do go wrong and making changes.
- Making sure that all staff members have the skills and qualifications needed to perform their job through looking at evidence of qualifications, regular review and by having appropriate processes for appointing staff and developing their skills.
- Actively participating in research to provide the most up-to-date care available.
- Supporting ‘ongoing’ learning.
The Royal Hobart Hospital provides staff and an appropriate structure for the community and the hospital to work together continuously to improve our service.
Rights and Responsibilities
On 22 July 2008, Australian Health Ministers endorsed the Australian Charter of Healthcare Rights and its use as the pre-eminent healthcare charter for Australia.
The Royal Hobart Hospital supports the promotion and use of this important charter through a variety of mechanisms including the prominent display of the charter across the hospital, the underpinning of our own complaint/feedback protocols and rights and responsibilities documents with the principles of the charter, and the use of the terminology in the development of all patient information/brochures
The charter, and other documents for health consumers, can be sourced from following site http://www.health.gov.au/internet/safety/publishing.nsf/Content/PriorityProgram-01