Providing feedback to Mental Health Services

What to do if you are not happy with a service

Option 1

First talk about the problem with the staff member providing your care. If you are not comfortable doing this, you may wish to ask a family member, a friend or someone you trust to come and provide support whilst you discuss the problem or concern.

Option 2

If you are not comfortable talking with the staff member about the problem or you are unhappy about the outcome, you can lodge either a verbal or written complaint to the Manager of the service. You can also arrange a meeting with the Manager. You are welcome to have a friend, family member or advocate with you. If you wish you can ask a staff member to help you do this. At the meeting the Manager will try to resolve your concerns or find ways of meeting your needs.

Option 3

If you are still not satisfied with the outcome you may wish to write directly to:

The CEO
Mental Health Services
PO Box 96
Moonah TAS 7009

Or you can email your compliment, suggestion or complaint to: mhadmin@dhhs.tas.gov.au

Option 4

If you remain dissatisfied after the above, you can contact the office of Health Complaints Commissioner on 6233 6348 or 1800 001 170

Providing positive feedback

Knowing we have done something well is just as important as knowing when we have not. Please also use any of the first three options above to provide us with positive feedback.