Mental Health Services Helpline

The Mental Health Services Helpline:

  • is a 24 hour a day/7 day a week service for mental health crisis
  • operates as a STATEWIDE service reaching all regions of Tasmania
  • is available to all ages
  • is a FREE CALL within Tasmania
  • is operated by mental health professionals who will give you advice
  • will help to arrange mental health assessment and intervention for persons in need
  • provides help to access other services
  • translators are available on request

The Mental Health Services Helpline is also the point of contact for General Practitioners and other agencies referring someone to Mental Health Services.

General Practitioners will need to complete a copy of the Mental Health Services Helpline Referral Form, available here.


When do I call Mental Health Services Helpline?

The first port of call for most people with non-acute mental health problems is generally a General Practitioner.

You should contact Mental Health Services Helpline if you or someone you know is:

  • showing obvious changes in mood
  • behaving in a disorganised manner
  • has poor concentration
  • seeing things that aren’t there
  • hearing voices
  • expressing strange thoughts
  • very anxious and fearful
  • expressing suicidal ideas or thoughts

If someone is in danger you should contact 000. Emergency Services will contact Mental Health Services if the person appears to have a mental health issue.

What information will the Helpline Worker need to know?

 You can assist the Helpline Worker by providing:

  • the name, address and the date of birth of the person you are calling about
  • the reasons you have called
  • whether the person has been treated in the past for mental illness and what agencies have been involved
  • if the person is taking any medication or using drugs & alcohol
  • what you hope the Helpline may be able to do to help you or the person you are calling about

The Mental Health Services Helpline will use this information to provide you or the person in need with advice or further assistance.

Providing Feedback about the Helpline Service you receive

We welcome feedback about the Helpline telephone service. To give us your feedback, please put your feedback in writing and address it to:

Manager Area, Clinical Standards & Improvements
Mental Health Services
PO Box 96
Moonah 7009

Alternatively, submit your written feedback via email by clicking here.