Your rights and responsibilities at Clare House

Your rights

• Receive quality & professional services
• Be consulted about your child’s care
• Receive private & confidential services (except when risk to self, others or abuse is reported) in accordance with the Personal information Protection Act.
• Receive assistance from an interpreter if required
• Have somebody support you or speak on your behalf – a friend, family member or advocate
• Provide feedback about the service you are receiving
• You have a right to access information through procedures in the Right to Information Act 2009.

Your responsibilities

• Keep your appointment times or notify Clare House if you are unable to attend
• Participate in your child’s care and treatment
• Accept consequences of your informed decisions
• Inform Clare House when contact details change
• Inform your clinician if you are seeking treatment from another service or agency
• Ensure your child’s and your own conduct does not interfere with the rights of other clients or staff.