Your rights and responsibilities at Clare House

Your rights

  • Receive quality & professional services
  • Be consulted about your child’s care
  • Receive private & confidential services (except when risk to self, others or abuse is reported) in accordance with the Personal information Protection Act.
  • Receive assistance from an interpreter if required
  • Have somebody support you or speak on your behalf – a friend, family member or advocate
  • Provide feedback about the service you are receiving
  • You have a right to access information through procedures in the Right to Information Act 2009.

Your responsibilities

  • Keep your appointment times or notify Clare House if you are unable to attend
  • Participate in your child’s care and treatment
  • Accept consequences of your informed decisions
  • Inform Clare House when contact details change
  • Inform your clinician if you are seeking treatment from another service or agency
  • Ensure your child’s and your own conduct does not interfere with the rights of other clients or staff.