Attachment A - Consultation method and participation

Consumers and carers

The structure and focus questions for the consumer and carer consultations were the same. Pre-prepared documents were used to allow individuals to map their journey across various points of interaction with the service system. The sessions encouraged consumers and carers to consider their journeys in three distinct phases:

  • Diagnosis – when I knew something was wrong and was looking for a diagnosis
  • Treatment – initial diagnosis and development of a treatment plan
  • Ongoing – ongoing interaction with the system

Sessions started with asking participants to visualise what the mental health service system would look like if it were working well. The following question was workshopped with participants as a starting point:

What would the ideal service system look and feel like if it was effectively supporting you and/or the people you care for to be active, independent, self-reliant members of the community?

At the conclusion of the workshopping of the opening question, participants were asked to work on their journey document and choose three examples of their interaction with the system; they looked at when and where these happened (for example, year and region), what were positives from the experience and what were negatives.

Participants shared with the group some of the highest priority areas for change they would like to see achieved through the Rethink Mental Health Project.

Mental Health Services clinicians and Community Sector Organisations (CSOs)

Regional consultations were conducted with community sector organisations to gain feedback from the perspective of community-based mental health services and support. Forums were also conducted with mental health services clinicians and staff from across Tasmania. Questions developed for these forums are provided here.

Who are we working with? – Environmental scan of our clients and their needs

Clients – who are they, what are their needs, has that changed over the last 5–10 years? If so, how?

How are they accessing the system – what is working, what isn’t?

Services – Environmental scan of our services and how they do or do not match with our clients and their needs

What services do we have, how does it work and what is working well?

What would we like to do differently?

What are the gaps?

Are there opportunities for integration of any of our services?


Who are our current partners in service delivery?

Who do we need to work with to provide the services and support that our clients need?

Are there current or required partnerships that will make it more seamless for clients and address service gaps?

What would a contemporary mental health system look like?

If you were given the task of redesigning the system, what would it look like?

What would you keep, what would you do differently, why?

Participants from each stakeholder group were asked the following questions:

  • If the mental health system was working well, what would it look like?
  • What would be the key characteristics of a contemporary mental health system?