Quality and Safety Framework for Tasmania's DHHS Funded Community Sector

The delivery of safe, high quality services to Tasmania consumers through DHHS funded community sector organisations is a key priority of the Department of Health and Human Services.

To achieve this priority, the role of the Community Sector Quality and Safety Team is to work in partnership with the community sector to implement the Quality and Safety Framework for Tasmania's DHHS Funded Community Sector and ensure that that organisations develop and maintain integrated, effective and sustainable quality improvement processes.

About the Quality and Safety Framework

Following an Evaluation of Quality and Safety Standards Framework in 2011 the requirements of the Quality and Safety Framework have changed.  Broadly, the Framework requires that organisations:

  • must continue to undertake quality and safety activities against recognised Standards relevant to the services DHHS is funding;
  • are required to have systems and processes in place which record and monitor continuous improvement activities;
  • are expected to have systems and processes to ensure that feedback and learnings from incident outcomes contribute towards enhancing service delivery;
  • are required to report serious consumer related incidents to the Funding Agreement Manager within 24 hours or the next working day;
  • can expect an annual visit from their DHHS Funding Agreement Manager to discuss/ monitor performance; and
  • can expect a quality and safety audit, of the services that DHHS is funding via a Funding Agreement, at least once every three years.

For more information on the requirements of the Framework, please refer to the Resources, Publications and Tools section.

Serious Incident Policy

Broadly, the Policy for DHHS Funded Community Sector Organisations to Report Serious Incidents Relating to Consumers requires that:

DHHS funded community sector organisations will:

  • report all serious consumer related incidents to the relevant Operational Unit within 24 hours, or the next working day, after immediately addressing the health and wellbeing of those involved and securing the scene of the incident;
  • have localised policies and processes to support the effective implementation of this policy;
  • have systems to appropriately manage all serious consumer related incidents and ensure that they are progressed through open, responsive, fair and impartial processes;
  • take all reasonable steps to minimise the opportunity for occurrence / recurrence of all consumer related incidents;
  • investigate, identify and implement strategies that prevent or minimise the risk of incidents reoccurring, in a timely manner.
  • provide complete, comprehensive and consistent reporting to consumers on the management of all incidents, with the focus being to improve safety and quality; and
  • incorporate learnings from incidents, as well as trended analysis, into the systems and processes of the organisation to enhance the quality and safety of services.

DHHS will:

  • as appropriate, provide support to community sector organisations in responding to the immediate safety and wellbeing of consumers in the event of a serious consumer related incident;
  • support the participation of community sector organisations in an enquiry and/or investigation;
  • monitor community sector organisations' compliance with the requirements of this policy;
  • monitor compliance with the Consumer Related Serious Incident Reporting Policy for Tasmania's Agency Funded Community Sector Organisations; and
  • provide de-identified, trended reporting to stakeholders on serious consumer related incidents occurring across community sector organisations.

For more information, please refer to the Serious Incident Policy.