Joined Up Human Services project

Project updates

Joined Up Project Update - July 2017

Joined Up Project Update - January 2017

Fact sheets

General Fact Sheet

Huon Valley Place Based Initiative Fact sheet

Person Based Initiative Fact Sheet

Privacy and Information Sharing Initiative Fact Sheet

Service Improvement Initiative Fact Sheet

System Based Initiative Fact Sheet

Service System Network Analysis

Huon Valley Service System Network

Joined Up SSNA Report Wave 1

Joined Up summary Wave Key findings

Community Consultation

Key messages from community sector roundtable

3P consultation findings

Summary Consultation Report

Developing better human services in partnership

The Tasmanian Government is working to improve Tasmania's human services system in partnership with the community sector, clients and the broader community. The Joined Up Human Services Project, or Joined Up, is working to see how services can work together to better meet community needs and put people first.

The Tasmanian Government is committed to delivering a more joined up service and support system for vulnerable individuals and families, especially those with complex support needs.

We want to make it easier for people to navigate all human services; minimise the information people have to repeat; and have lead support coordinators work with clients to build their resilience and increase self-capacity.

Joined Up is part of a long term partnership with the community sector.

Joined Up is broken down into four phases and we are now working on the third phase. The phases are:

  • Phase One – preliminary research, data analysis and community consultation.
  • Phase Two – detailed scoping, planning and development of the proposed initiatives.
  • Phase Three (current phase) – implementation and evaluation of the initiatives over an 18 month period.
  • Phase Four – implementation of a new service system from July 2019 subject to the findings of the Phase Three evaluation and ongoing funding.

Since the project team re-formed earlier in 2015, the project has been re-scoped and further developed in partnership with the community sector, resulting in five trial initiatives being implemented from 2015-2019. The initiatives are:

  • Place Based Initiative – delivering a service system network analysis in the Huon Valley and related work to strengthen the service system;
  • Person Based Initiative – delivering a Lead Support Coordination Service;
  • Service Improvement Initiative (to be delivered as part of the Person based Initiative) – facilitating the participation of six families where children are at potential risk of harm or neglecting the Lead Support Coordination Service with the aim of preventing the first time  removal of the children. This initiative will also include six young people between the ages of 15 and 17 years who are homeless and at further risk of harm.  The aim is to provide a lead coordinator for these young people, which may assist in preventing exposure to unsafe living conditions or behaviours that will have lifelong impacts;
  • System Based Initiative –  implementing common processes and researching ICT support needs of the Lead Support Coordination Service; and
  • Privacy and Information Sharing Initiative – investigating barriers to information sharing and overcoming these for the Lead Support Coordination Service.

We will continue to consult with the community sector, government services and other interested groups into 2016 as each initiative progresses.

Contact us

You can email us on joinedup@dhhs.tas.gov.au