Advice and Referral Service - Consultation Paper

Strong Families – Safe Kids Advice and Referral Service Model Consultation

The Tasmanian Government has committed to a comprehensive reform of Tasmania’s Child Safety System. In 2016, the Government released the Strong Families, Safe Kids Implementation Plan 2016-2020 (the Implementation Plan), which commits $20.5 million to develop an integrated system that can respond innovatively and effectively to ensure the safety and wellbeing of children and provide increased support to families and communities.

Creating a Single Front Door

The Implementation Plan includes five key strategies to support the redesigned system. One of these key strategies is ‘the creation of a single front door’ advice and referral service, which will include reforms to child safety intake and response processes, include afterhours capability, and will ensure that culturally sensitive responses are developed for Tasmanian Aboriginal children, young people and families.

Proposed Model for a New Advice and Referral Service

This consultation paper has been developed as part of broader consultation undertaken to date in relation to the proposed model for the Advice and Referral Service envisaged within the Implementation Plan. Initial consultation with Child Safety employees and key government and non-government stakeholders (directly affected by the proposed move to a single front door) has informed the development of the model to date, and broader feedback is now being sought.

Download the Consultation Paper

Development of the Consultation Paper was supported by a literature scan of Advice and Referral Services for Child Safety.

Download the literature scan

Providing Feedback

Your feedback is important. We want to know how we can design an Advice and Referral Service to meet the needs of the people who use and work within it.

At the end of each section of the paper a series of questions have been posed to help focus the discussion on the key elements that will comprise the Advice and Referral Service.

There are a number of ways that you can get involved and have your say. You can:

  1. Respond directly to the questions online via the active survey monkey link located under each Question box in the paper.
  2. Email us at
  3. Give us a call on 03 6166 3803
    *Please note this number will not be monitored from 22 December – 10 January inclusive.
  4. Write to us at:
    Strong Families Safe Kids Project
    GPO Box 125 Hobart, TAS 7001

More information about the Strong Families – Safe Kids Project is available at

Feedback in relation to the questions posed in this paper closes on 28 February 2017.

What happens next?

A number of forums will be held in the north and south in early February 2017 to allow key stakeholders the opportunity to further engage and ask further questions regarding the proposed model. You can register your interest in attending one of these forums here

All feedback generated by the release of this consultation paper will be used to inform the final model for implementation. Transition to the new advice and referral model is to occur by 1 July 2017.

You can also send an email to to receive an alert every time new information is added to the website.