ATM Facilities

Royal Hobart Hospital

ATM Facilities

An ATM is located on the ground floor of the Liverpool Street entrance foyer, beside the Central Auxiliary Kiosk & Coffee Shop. Commonwealth and ANZ ATMs are a short walk from the RHH.

Allergies

Please inform medical and nursing staff of any allergies you may have to medications, food or any substance as soon as possible. If you have an allergy, alerts will be placed in your medical record.

Chaplaincy Service

The Chaplaincy Service provides spiritual and emotional support to patients and those who care for them. Chaplains are available 24 hours for your support. Chaplains visit the wards regularly, however you may request a Chaplain at any time by contacting the Chaplaincy department on 6166 8487 or the hospital switchboard on 6166 8308, after hours. Specific religious faith representatives and clergy of all faiths and denominations may also be contacted through the Chaplaincy Service, who will arrange a visit at your request.

Denominational chaplains visit patients in their ward or unit. Interdenominational chaplains are assigned to particular wards/ units and visit patients as and when appropriate. Services are held in the chapel (first floor, C Block) each Sunday at 11am. Catholic Mass is held during the week and notification will be made over the public address system. Morning prayers are said each weekday. Other services include a weekly music and meditation service and a weekly Bible forum that meets in the Chapel. More information and details can be found by contacting Chaplaincy Services on 6166 8487.

Children

Children are welcome to visit patients except those suffering from infectious  diseases. If in doubt, please discuss with the ward staff.

Most small children miss their families so we encourage immediate family to spend as much time as possible with their child. You can play a positive role during your child’s stay in hospital by assisting the hospital team with various routines and by just being with your child. Certain restrictions may be necessary so that the nurse can effectively carry out the child’s prescribed treatment. Your cooperation  is appreciated in these circumstances.

Compliments and Complaints

The RHH encourages feedback on services and care provided to patients. You may express your opinion by making suggestions, thanking or acknowledging good service provided by the staff, or you may wish to make a complaint.

This can be done by writing a letter to the RHH, completing a feedback form which is available on all wards, or emailing complaints@ths.tas.gov.au

Alternatively, you may also discuss any concerns with staff or with a representative from the Quality and Patient Safety Service – Consumer Engagement on 6166 8154. All complaints are taken very seriously with a full investigation carried out.

If you are unhappy with the outcome of your complaint, you may wish to contact the Health Complaints Commission on 1800 001 170 (free call in Tasmania), address: 6th Floor, NAB House, 86 Collins Street, Hobart, email: health.complaints@ ombusdman.tas.gov.au