You are not alone

Having trouble getting into the Christmas spirit?

The Christmas holiday season is a welcome break for many in our community. But it can also be a time when we have to deal with some problems.

The Department of Health can help

We have highly trained staff available in your area, and can also put you in touch with community service providers who can meet your needs.

Here is some information about the services available over the holiday season.

Mental Health Services

For some people, Christmas can make existing problems seem even bigger at a time when everyone else seems to be having fun. If you’re feeling down, help is available every day, any time. You can call:

  • Lifeline (13 11 14)
  • Lifelink Samaritans (6331 3355, or 1300 364 566 if outside the Launceston area)
  • Kids Helpline (1800 551 800).

The Department of Health continues to provide mental health services over Christmas and the New Year, through the Mental Health Services Helpline (1800 332 388 / 6166 6333, available 24 hrs, 7 days a week).

There are a number of things that you can do to help others over Christmas, including:

  • making time for those alone over this period and remembering how stressful Christmas is for some, both financially and personally
  • remembering that mental health is everybody’s business – take some time to help everyone have an enjoyable festive period.

Alcohol and Drug Services

This holiday period, Tasmanians are encouraged to be mindful of the harmful effects that come with over indulging in alcohol and drugs. For information and advice about local services, contact the Alcohol and Drug Information Service on 1800 250 015 any time. Helpful tips to celebrate safely this Christmas/New Year:

  • Plan your night out, if you drink DON’T drive.
  • Organise a lift home or place to stay the night.
  • Pace yourself with non-alcoholic ‘spacer’ drinks.
  • Eat before and while you are drinking.
  • Stick with friends and stay in safe places.
  • If you’re the host, take care of your guests and provide non-alcoholic drinks, food and space for people to sleep the night.
  • DON’T mix alcohol and drugs, you may experience a bad reaction.

Sexual Assault Support Service

Unfortunately, the Christmas and New Year period can be a time when people are more vulnerable to assault by others. That includes sexual assault and rape. When you’re out on the town, keep a close eye on your drink so it doesn’t get spiked. If you have been sexually assaulted, or suspect you have been, you need to get support and assistance as soon as possible. It’s also important that any evidence is collected as soon as possible after the assault. Sexual assault support services are available in each region to offer support and practical assistance to victims of sexual assault:

  • North – contact Laurel House North on their free call line 1800 697 877.
  • North West – contact Laurel House North West on their free call line 1800 697 877.
  • South – contact Sexual Assault Support Service on free call line 1800 697 877.

General Practitioners (GPs)

For information about doctors’ surgeries open over the Christmas and New Year period, go to Primary Health Tasmania’s after hours website or phone the healthdirect number 1800 022 222.

Communities Tasmania Holiday Season Services

For information about services for Housing; Children and Youth Services; Disability and Community; and Communities Sport and Recreation visit Department of Communities Tasmania

Health services available over the Christmas and New Year period

Service Name Service Provided Dates / Hours AvailableContact
Alcohol and Drug Information
  Available 24/7 1800 250 015
Drug and Alcohol Clinical Advisory
  Available 24/7 for Health Professionals 1800 812 804
Alcohol and Drug Statewide Services Counselling & Support Services (statewide) Closed from COB 24 December 2018 reopening 2 January 2019 1800 250 015
Inpatient Withdrawal Unit
(St Johns Park)
Available 24/7 1800 250 015

Pharmacotherapy Dosing
Closed from COB 24 December 2018 - 2 January 2019
Dosing hours for St Johns Park listed below and
1800 250 015
Clarence Integrated Care Centre Clarence will resume on Wednesday 2 January 2019. 1800 250 015
Pharmacotherapy Clinic
(St Johns Park)
9:00 am to 12:30 pm Daily between 24 December 2018 and 1 January 2019 1800 250 015
Ambulance Tasmania  Emergency service available 24/7. Emergencies: 000
  Administration closed from COB 24 December 2018 - reopening 2 January 2019 Non-urgent requests:
1800 008 008
BreastScreen Tasmania  Closed from COB 24 December 2018 reopening 2 January 2019 13 20 50
Community Health Community health centres Hours will vary around the state Please see White Pages under ‘H’ for Health Department of.
Community nursing Hours will vary around the state In a medical emergency, call 000 or go to your nearest hospital emergency department
Correctional Primary Health
(to contact patients in health clinics at any Tasmanian prison) Available 24/7 (03) 6166 1249
Dental Services Available for school children up to 18 years and adults who hold Health Care Cards or Pensioner Concession Cards Closed from COB 24 December 2018, reopening 2 January 2019 Phone 1300 011 013
Emergency services are available at clinics in
New Town (Archer St), Launceston (Kelham St), and Burnie (Parkside 1 Strahan St) on 27, 28 and 31 December 2018.
After hours, contact your GP or local hospital
Healthdirect Free health information and advice Available 24/7 1800 022 222
Home and Community Care (HACC) program  Closed weekends and public holidays. Check with your service provider. 1300 769 699
(through Tasmanian community care referral service)

(emergency medical care is available at the major hospitals)

Royal Hobart Hospital Open 24/7 (03) 6166 8308
Launceston General Hospital Open 24/7 (03) 6777 6777
North West Regional Hospital (Burnie) Open 24/7 (03) 6493 6000
Mersey Community Hospital (Latrobe) Open 24/7 (03) 6478 5500
District hospitals Open 24/7 Please see the White Pages under ‘H’ for Hospitals
Mental Health Services Helpline Information, advice and referrals Available 24/7 1800 332 388

Palliative Care Service

(physical, emotional, social and spiritual support for people living with life-limiting illnesses, and their families)

Whittle Ward (Hobart) Open 24/7 (03) 6166 2800
Community Palliative Care Closed weekends and public holidays. Open during business hours 27, 28 and 31 December 2018. North: (03) 6777 4544
North West: (03) 6477 7760
South: (03) 6166 2820
Poisons Information Centre  Available 24/7 131 126
(emergency information)
Public and Environmental Health Hotline  24/7 emergency contact 1800 671 738
Department of Health, Public Health
Sexual Assault Support Services Support for victims of rape or sexual assault 24/7 emergency contact North: 1800 697 877
North West: 1800 697 877
South: 1800 697 877

If you require help from the Department of Health but are unsure who to contact,
phone Service Tasmania on 1300 135 513 or view our Department of Health website

Normal services resume Wednesday 2 January 2019
Note that calls to 1800 numbers are free except when you’re calling from a mobile phone.
Calls to 1300 and 13 numbers are generally at the cost of a local call except when you’re calling from a mobile phone.

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