Memorial Services

Order of Service Booklet

Specialist Palliative Care Memorial Service

The Specialist Palliative Care Service South warmly invites you and your family to attend our annual Memorial Service to remember those we have cared for throughout 2020.

The service will include a selection of readings, music, prayer, poetry, candle lighting in memory of loved ones and a period of silence for personal reflection.

Due to the restrictions caused by the pandemic, the service will be an online live-streamed event via Microsoft Teams:

Date

Saturday, 15 May 2021

Venue:

Online Live Stream

Time:

3:00pm

Event Link:

Palliative Care Service Memorial Service Livestream

Instructions

The event can be joined via computer: “watch on the web”, mobile app, OR a mobile device (phone or tablet).

Watching via PC

When you click on the link your computer will give you two options: We suggest you click on the second option “watch on the web instead” and watch the service directly online.

Watching via Mobile Device

You may need to download the app. It is quite simple but please allow a couple of minutes to do this.

If you already have Teams installed, your device (or PC) will open Teams automatically.

Join Anonymously

When Teams opens you may be asked to: “sign in” OR “join anonymously”. We recommend that you join anonymously, unless you already have a Teams account. Select the “join anonymously” link (under the sign-in link) and it will open the live-stream.

Questions / Comments / Chat

Please note that in the Teams live eventyou will not be able to turn on your camera or your microphone. You can however write questions or comments in the Q&A or chat section to the right of the viewing screen.

The Service Begins at 3pm

The service will begin at 3pm and the event will be open for online attendees from 2:50pm. Information slides will be screened prior to the service commencing.

Testing your Connection

Please test the link connection ahead of time, even the day before, to see how it works and how to connect if you’re not familiar with using Teams.

Recording

The service will be recorded and available after the event. Please call 6166 2800 if you would like a copy to be sent to you on a USB memory stick or flash drive.

Candles

You may like to have a candle ready to light at the appropriate time during the service. Please make sure the candle is in a safe space.

Support

You may like to have someone with you for support. If you need emotional support or assistance, please contact:

We look forward to sharing this time with you.

The Memorial Service Team.


Helpful Hints for viewing the service online

  • You may like to select a quiet space where you can watch the service in peace and have time to remember your loved one.
  • You may also like to have a candle ready (in a safe space) so that you can light a candle during the service.
  • Please open the event link: Palliative Care Service Memorial Service Livestream well before the start of the service to allow time to settle, relax and enjoy the event.
  • The link will open a browser and ask you to either:
  1. Download the Microsoft Teams app
  2. Continue on this browser
  3. Open the Teams app

It may be easier to select the second option: “Continue on this browser” unless you have used Teams before.

  • Please note, the service should be viewable on all types of devices, however, if you intend to use a smartphone or mobile device you may need to download the app.
  • When Teams opens you will be asked to write your name and click the button: “join
  • You may be in a ‘waiting room’ until our technical assistance ‘admits’ you into the service. The service will open a few minutes before the start time.
  • Please note that you will not be able to turn your camera / microphone on during this event.

General Hints for Viewing

  • The event will be utilising Teams Live Event, this means that viewers are not able to participate with their cameras and microphones on.
  • Limit distractions by turning off computer notifications, closing other apps / programs and muting phones.
  • The service will be recorded and stored with THS. Recordings will be made available via a USB drive for those that would like one after the event. We apologise that the recording will not be available online.

In the Event of a Technical Issue

We are working hard to minimise any technical issues on the day, but things can go wrong. If you experience technical issues, please try the connection again by clicking on the event link. Please note that we may not be able to correct issues related to your connection.

Remember the service will be recorded and we can send you a copy of the service after the event if you do experience any technical issues on the day.