Assessing spoken communication - self assessment

Communication and Health Literacy

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Acknowledgement

This assessment tool is influenced by and includes content from:

Directions

After communicating with a consumer, rate your level of agreement with the statements in the table below. Reflect honestly on your communication.

No.Question

Disagree

Agree

Not relevant

1

I greeted the person with a kind attitude

   

2

I introduced myself and explained my role

   

3

I maintained appropriate eye contact

   

4

I encouraged the person to voice their concerns using open-ended questions. E.g., "What concerns you most about this?"

   

5

I spoke clearly and at a moderate pace

   

6

I provided information using non-medical, everyday words

   

7

I limited discussion to five or less main points

   

8

I gave specific, unambiguous instructions, e.g., "Take this tablet at 8 in the morning and at 8 at night", not "Take this tablet twice a day"

   

9

I gave descriptions using comparisons with real things rather than concepts, abstract qualities or numerical values (e.g., "Feel for a lump about the size of a pea"

   

10

I repeated the main points

   

11

I used a visual aid, such as a picture or model, to support my explanations

   

12

I provided written information tailored to the person's needs to back up my main points

   

13

I encouraged questions

   

14

I used open-ended questions when seeking information

   

15

I checked the person understood my main points, using the Teach-back method or similar

   

After completing the assessment

Think about how you could improve your communication. What are areas can you improve on? What strategies can you use to improve them? See DHHS Communication and Health Literacy Workplace Toolkit for tips on how to improve your spoken communication.

Remember

Healthcare workers often underestimate:

  • how much difficulty people have understanding what they are told about their health, including advice and instructions
  • how reluctant people are to ask questions about their health and healthcare
  • how important it is for people to ask questions about their health and healthcare.

January 2019