Health Literacy Workplace Toolkit

Communication and Health Literacy
Resources and Background

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The Health Literacy Workplace Toolkit has information and practical tools to help health and community workers respond to health literacy needs. This means making it easier for people to access, understand, appraise and use health information and services. It also means creating a supportive environment. This is important in meeting the quality standards set for health and community sectors.

It doesn't matter where you start. Scroll down to the topic that's important for you today – and jump right in.

Don’t forget to check out the Resources and Background button for more examples, videos, references and links.

When you climb back out, we'd love to hear from you! Please let us know how you found this toolkit and any suggestions to improve it.


What is health literacy?

Spoken Communication

Written communication

People with additional communication needs

Improving the health literacy environment of services

Improving health literacy

Workplace assessment tools


For more information about Communications and Health Literacy in health and human services email

August, 2018